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It's time we started promoting YAMS more and work on having more active players instead of players that come and go months at a time, we do great things at YAMS it’s just such a shame that so much of this is not seen by people out there.
We have yet again been relying heavily on whitelist for the past few months, normally because of a lack of staff on (thats not saying I want my current staff to have to be on 24/7, it's not fair on them).
With this said I do routinely take whitelist off, but every time I do it seems like the staff suddenly disappear at no fault of their own (lunch, dinner time, going out etc). I on many occasions recently have been the only member of staff on the server and have had to do multiple tours, now I dont mind doing the tours one bit but as admin I have loads of other stuff to do to, do I give a tour to a new person of fix a bug that’s been annoying current players? Trying to balance it all out can be quite stressful at times, so I end up putting whitelist back on until more staff comes back.
Now most of YAMS is setup so if there is no staff on new players can still work things out (if they read all the signs) however I like the personal touch, it's not something you see at a lot of servers someone greeting you and actual helping you around, though some people say things like "what dont you trust me why are you spying on/following me" its not that at all, its more to help them out so they know exactly what to do and wont get in trouble latter.
Though a lot of players do.. And that’s mainly due to there not being enough follow up from CSO's. Once they have left someone in Sandbox they should regularly keep checking up on this player over the next couple of days or more ensuring they are doing well and understand the approval process, even help them on their houses if need be.
So this should be happening but it doesn’t always, the other day for example I found out that there was a player in sandbox that had been there nearly 2 months and a half. This is something that should have been picked up on my by CSO's ages ago but yet no signs what so ever had been left in his house even though the player had been on a few days ago... did this player never get a tour? Had he not read the rules? Had he not been explained by anyone the approval process?
I need to spend some more time with my CSO's individually and actually work out why things like this are happening/not happening, but unfortunately right now I’m stuck doing lots of other jobs that could easily be done others, as an example, the other day on the day of the update I planted cocoa bean plants for everyone in sandbox, the next day I come on and they have all been taken and not replanted, so I wasted time organising replanting and talking to the person who didn’t replant (there were signs saying to do so). Another example is everyday people keep on putting their signs up asking for approval (but hasn’t followed the instructions) I waste inspecting someone’s house only to find out they haven’t completed all the required steps.
I expect the same somewhat happens for the other staff were they are caught up in things that could have easily been solved if we had more time, staff etc.
Anyway id like to get these things sorted and take whitelist off more, every day I see people join and get refused becuase of whitelist, we are in top 1-5 of various Minecraft Searches. Searches such as: Family friendly minecraft server,
Family friendly minecraft servers, banned from minecraft, cool and awesome minecraft names and many more....
So why not just take whitelist off and try and get them to sign up to the forums? Well as i said above it’s the amount of people with authority we have on the server; we still have various time zones in which no member of staff is on! We have of course various protections in place but as I said earlier I like for new players to be shown around and explained everything when they join. Of course this can be done by regular members if no member of staff is on but this doesn’t always happen or happens badly as they are missing the required training or don’t fully understand the rules themselves.
Whitelist is currently off now, so I'm going to see how things go. It's just a shame we end up putting it back on a lot because of griefers and such. You try and be nice by allowing people to come on your server and they treat you, your staff and the server badly – it’s not nice for anyone. Safe to say these kind of people are always dealt with but again, it's wasted time especially if you give them a 15 minute tour only to see them banned an hour down the line.
Ok so enough rambling, all of this yet againhas prompted me to recruit more staff so we can have whitelist off more often!
Here's a little information about what a Community Support Officer job entails:
1. Greet new players.
If you love to meet new people, you are proud to show them around this great server, help them find resources, give them building ideas, or just chat with them for company then you already have the most important skills.
2. Reinforce Server Rules.
Are you familiar with the server rules posted in Spawn Tower? Do you encourage players to read or re-read them when they don't seem to know/remember how to behave? Would you feel comfortable muting players who can't seem to control what their fingers type in public chat? Can you handle the pressure of putting someone in jail when they get caught breaking the rules? Are you willing to investigate the reason behind the behavior and give them a second chance? Do you set a good example for others by just being you?
3. Report bannable offences to Mods/Admins.
Occasionally there are times on the server when all the Mods/Admins are offline for a moment. As a CSO, it is important to document griefing by taking screenshots of the damage or the playerlist of people online at the time. Do you mind taking a little personal time to contain/clean up griefed areas? Do you feel comfortable posting in the forums, something along the lines of “I saw so and-so do such and such today and here are some screenshots of the damage along with locations."
4. Enjoy knowing that you are part of the reason YAMS is the best place to spend your Minecraft time!
Think about what you like most about YAMS and how to keep it being a place you visit to get a good dose of community spirit. We have such diversity here with people from many ages, interests, and countries. We might each have our differences but the best thing about all of us is that we have so much in common. We just have to get to know each other to find out what those common interests are and to introduce new ideas to share. That's what community is about, so if you would like to support the YAMS community, apply to be a trainee CSO.
5. Acceptable to job role change.
Understand that from time to time you job role may change and you may be asked to help out on other things that are totally unrelated to what you normally do but that give a benefit towards the community. You may also get the opportunity to be in charge of a public building or specific Job.
To apply, you must be registered on the forums in order to reply to this post (we like to keep things open). Please give a brief summary of why you think you would be right for the job. Take a moment to look back over previous applications (here, here, here and an older one here) if you need ideas of what to say but be original and bare in mind that a lots changed since them applications (dont just copy and paste we will know). Also it doesnt matter if you post now, or wait untill someone else posts, your post should be your words not someone elses and anyway your post is not the only part we base your application on, we will also base it on things such as your previous forum activity, severity of past crimes and how much time of course you spent in game and when you are are you helping others.
We want to know which assets you will bring to the staff team. Why you and not that other person?
Good Luck!
Closing Date: 1 week from date/time of post.
Amount of positions available: undisclosed.
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