For the past 20 hours my site and all sub domains have been down along with other members hosted on the Cassandra Server (hu-cassandra.com :: 67.15.24.39) at the hosting company Hosting Unlimited (hosting-unlimited.net)

Luckily enough it’s up now but many users are not happy because of the lack of communication and announcements they made on the forums of there main site, when we the paying users requested answers from them and it wasn’t until 12:14 that an announcement and apology was made which as now been edited to reflect that it’s back up:

We have a technical issue with Cassandra which has resulted in that server being off-line since yesterday.

I would firstly apologise for no post being entered here on the forums, which unfortunately was due to an oversight. We fully appreciate the need for information which usually goes a long way to allay fears and reduce frustration, and this post will now provide the updates which should have been here from the start.

We have as always been working flat-out on the issue since it ocurred; please be assured we are doing everything possible to restore service on Cassandra.

Thank you for your patience.

** UPDATE 13:10 hrs**
The server is now back on-line but is still not behaving properly. We continue to work on it.

** UPDATE 14:10 hrs**
We are installing a new kernel at present after working with the software, which is the issue (i.e. software). We should know in about 15 minutes if this resolves the problem. If it does not, we will update here again shortly afterwards with what we propose to do.

Dougie Brown
Administrative Director.

Hopefully by the end of the day all these problems will be sorted out and we will have a full list of what happened.

Will I carry on staying with this company; I think so, I think it was just a one time off and now they know how the community reacted that it won’t happen again.

Hosting-Unlimited.net
Emergency Downtime Thread
Discussion of the problem at HU